Q3 FY2026 Edition · Data through Apr 2026 · USASpending.gov
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NAICS 561421 · Telephone Answering Services — Federal Market Brief

NAICS 561421 · Last refreshed 2026-04-19 · Source: USASpending.gov

Total FY Obligations
$268.3M
Active Contracts
91
Prime Contractors
54
Avg Award Size
$2.9M
Top Agency
STATE, DEPARTMENT OF

§1 · Market Overview

Annual Spend by Fiscal Year
$41.4M
FY2021
$109.6M
FY2022
$149.5M
FY2023
$244.1M
FY2024
$268.3M
FY2025
$20.4M
FY2026 YTD
Annual Federal Spend by Fiscal Year
Fiscal YearObligations
FY2021$41.4M
FY2022$109.6M
FY2023$149.5M
FY2024$244.1M
FY2025$268.3M
FY2026$20.4M
Top Agencies by Obligation
Top Agencies by Federal Obligation
AgencyObligationsShare
STATE, DEPARTMENT OF$163.4M92.3%
VETERANS AFFAIRS, DEPARTMENT OF$10.0M5.7%
DEFENSE HEALTH AGENCY (DHA)$2.1M1.2%
DEPT OF THE AIR FORCE$368K0.2%
FEDERAL PRISON INDUSTRIES, INC$364K0.2%
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Agency
Set-Aside

§2 · Top Buying Agencies

#AgencyObligationsAwards% of Total
#1STATE, DEPARTMENT OF$163.4M4292.3%
#2VETERANS AFFAIRS, DEPARTMENT OF$10.0M145.7%
#3DEFENSE HEALTH AGENCY (DHA)$2.1M21.2%
#4DEPT OF THE AIR FORCE$368K20.2%
#5FEDERAL PRISON INDUSTRIES, INC$364K20.2%
#6OFFICE OF INSPECTOR GENERAL$281K10.2%
#7DEPT OF THE NAVY$146K30.1%
#8NATIONAL PARK SERVICE$130K30.1%
#9FEDERAL PRISON SYSTEM / BUREAU OF PRISONS$81K50.0%
#10DEPT OF THE ARMY$53K30.0%
#11FOREST SERVICE$35K30.0%
#12NATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGY$28K10.0%
#13DRUG ENFORCEMENT ADMINISTRATION$20K50.0%
#14DISTRICT OF COLUMBIA COURTS$12K10.0%
#15INDIAN HEALTH SERVICE$12K10.0%
#16BUREAU OF LAND MANAGEMENT$8K10.0%
#17BUREAU OF INDIAN AFFAIRS$4K10.0%
#18FEDERAL ELECTION COMMISSION$2K10.0%

§3 · Top Contracts

#Award IDRecipientAgencyAmountSet-AsideAward Date
119AQMM25C1078PECKHAM VOCATIONAL INDUSTRIES, INC.STATE, DEPARTMENT OF$161.6MUnrestricted2025-09-25
236C24625C0002EMPLOYMENT SOURCE INCVETERANS AFFAIRS, DEPARTMENT OF$2.6MUnrestricted2024-10-01
3HT001425P0080SHC-BGC JV LLCDEFENSE HEALTH AGENCY (DHA)$2.0MService-Disabled Veteran-Owned (Competed)2025-05-07
436C24725P0629INNOVATION AT WORK INCVETERANS AFFAIRS, DEPARTMENT OF$1.5MService-Disabled Veteran-Owned (Competed)2025-04-15
536C24925N0123MEMPHIS GOODWILL INDUSTRIES INCVETERANS AFFAIRS, DEPARTMENT OF$1.0MUnrestricted2024-10-01
636C24625P0059INNOVATION AT WORK INCVETERANS AFFAIRS, DEPARTMENT OF$950KService-Disabled Veteran-Owned (Sole Source)2024-10-01
736C24925N0103Bobby Dodd Institute, Inc.VETERANS AFFAIRS, DEPARTMENT OF$904KUnrestricted2024-10-01
836C25625P0854CAREER MANAGEMENT ASSOCIATES OF IOWA, LLCVETERANS AFFAIRS, DEPARTMENT OF$757KUnrestricted2025-03-31
936C24925N0071EMPLOYMENT SOURCE INCVETERANS AFFAIRS, DEPARTMENT OF$705KUnrestricted2024-10-01
1036C25625P1682INNOVATION AT WORK INCVETERANS AFFAIRS, DEPARTMENT OF$703KService-Disabled Veteran-Owned (Competed)2025-09-12
1136C25625N1231GOODWILL INDUSTRIES OF NORTH LOUISIANA, INC.VETERANS AFFAIRS, DEPARTMENT OF$667KUnrestricted2024-10-01
1219ZA6025F0073MISCELLANEOUS FOREIGN AWARDEESSTATE, DEPARTMENT OF$436KUnrestricted2024-12-31
13FA660625C0003MOTOROLA SOLUTIONS, INC.DEPT OF THE AIR FORCE$295KUnrestricted2025-03-24
14123J1925P0012LOUISIANA STATE UNIVERSITYOFFICE OF INSPECTOR GENERAL$281KUnrestricted2025-08-14
1536C24625P0915MAGELLAN SOLUTIONS USA INC.VETERANS AFFAIRS, DEPARTMENT OF$204KUnrestricted2025-03-28
1619SS3025F0020MISCELLANEOUS FOREIGN AWARDEESSTATE, DEPARTMENT OF$199KUnrestricted2025-09-19
1715UC0C25P00000974TYTEN TECHNOLOGIES INCFEDERAL PRISON INDUSTRIES, INC$182KUnrestricted2025-03-26
1815UC0C25P00001091TYTEN TECHNOLOGIES INCFEDERAL PRISON INDUSTRIES, INC$182KUnrestricted2025-03-26
19HT001425P0035GENERAL INFOMATICS-A SERVICE DISABLED OWNED VETERAN BUSINESS, INC.DEFENSE HEALTH AGENCY (DHA)$176KUnrestricted2025-03-21
2019M05525F0171MISCELLANEOUS FOREIGN AWARDEESSTATE, DEPARTMENT OF$139KUnrestricted2025-07-23
2119SS3025F0001MISCELLANEOUS FOREIGN AWARDEESSTATE, DEPARTMENT OF$108KUnrestricted2025-03-14
22140P5225P0003CITY OF GULF BREEZENATIONAL PARK SERVICE$100KUnrestricted2024-12-17
23N0018925P0100Paetec Communications, LLCDEPT OF THE NAVY$100KUnrestricted2025-01-31
2419BR2525F0364MISCELLANEOUS FOREIGN AWARDEESSTATE, DEPARTMENT OF$94KUnrestricted2025-02-27
25191Z1025P0043ALOMNNEA MARKETING FOR MOBILE PHONES AND ACCESSORIESSTATE, DEPARTMENT OF$81KUnrestricted2024-12-10

§4 · Top Prime Contractors

RankCompanyTotal ObligatedAwards
#1PECKHAM VOCATIONAL INDUSTRIES, INC.$161.6M1
#2EMPLOYMENT SOURCE INC$3.3M2
#3INNOVATION AT WORK INC$3.1M4
#4SHC-BGC JV LLC$2.0M1
#5MISCELLANEOUS FOREIGN AWARDEES$1.5M29
#6MEMPHIS GOODWILL INDUSTRIES INC$1.0M1
#7Bobby Dodd Institute, Inc.$904K1
#8CAREER MANAGEMENT ASSOCIATES OF IOWA, LLC$757K1
#9GOODWILL INDUSTRIES OF NORTH LOUISIANA, INC.$667K1
#10TYTEN TECHNOLOGIES INC$364K2
#11MOTOROLA SOLUTIONS, INC.$295K1
#12LOUISIANA STATE UNIVERSITY$281K1
#13MAGELLAN SOLUTIONS USA INC.$204K1
#14GENERAL INFOMATICS-A SERVICE DISABLED OWNED VETERAN BUSINESS, INC.$176K1
#15CITY OF GULF BREEZE$100K1
#16Paetec Communications, LLC$100K1
#17ALOMNNEA MARKETING FOR MOBILE PHONES AND ACCESSORIES$81K1
#18911 ASSOCIATION OF CENTRAL OKLAHOMA GOVERNMENTS$73K1
#19ICONECTIV, LLC$43K1
#20ANSWERPLUS INC$41K1
#21MEDTEL SERVICES, LLC$41K1
#22LEO TECH LLC$36K1
#23ZC3, LLC$34K1
#24VALLEY ADMINISTRATIVE SERVICES LLC$32K2
#25CALHOUN COUNTY 9-1-1 DISTRICT$31K1
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Data sources & methodology. Federal contract data sourced from USASpending.gov via spending_by_category and spending_by_award APIs. Prime contracts only (award types A, B, C, D). Trailing 5 fiscal years. Set-aside codes follow FAR Part 19. Quarterly refresh cadence. Not a substitute for independent market research. Published by CaptureInsider Research. Full methodology →